Privacy Policy

Robinsons Retail Holdings, Inc. (RRHI) is a publicly listed multi-format retailer based in the Philippines.

RRHI is committed to safeguard your privacy online. In general, you can visit the Site without revealing any information about yourself. RRHI does collect technical information regarding visits to our Web site, such as IP address, browser type, operating system, and average time spent, to measure use, audit logs and improve the content of our site. We analyze these data for trends and statistics to help us provide you with better and secure service.

Any information you provide will be used for RRHI purposes only. It will not be shared with outside individual or any other company, such as direct mail organizations or other third parties, unless required by law. However, RRHI reserves the right to share such information with its parent company and affiliates and may need to provide your name and delivery address to third parties that RRHI uses for delivering specific services to you (such as support services for courier purposes).

We, RRHI, respect your privacy and recognize your need for appropriate protection and management of your personal data that you have directly and voluntarily entrusted us. We have developed this Privacy Policy in order to protect your personal data in accordance with the Data Privacy Act of 2012 (DPA), its Implementing Rules and regulations (IRR), other issuances of National Privacy Commission (NPC) and other relevant laws of the Philippines.

Personal data refers to all types of personal information, sensitive personal information and privileged information. Personal information refers to "any information, whether recorded in a material from or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual".

This Privacy Policy tells you how we process (meaning, how we collect, use, share, and retain) and protect your personal data. It also tells you what steps you can take if you want us to change how we use your personal data, or if you want us to stop using your personal data.

To enable us to comply and achieve our corporate policies and vision as well as to comply with regulatory requirements being observed by RRHI as an employer, controller processor and third party, it is important that RRHI (through its corporate website, https://www.robinsonsretailholdings.com.ph) collects, uses, stores and retains your personal data when it is reasonable and necessary for a declared and specific purpose.

In general, we are using your data for any of the following purposes:

• To generate statistical insights;
• To respond to specific complaints, inquiries, requests or to provide requested information;
• To provide customer care activities, monitor our quality and security, and provide services timely and efficiently; and,
• To comply with RRHI obligations under law and as required by government organizations and/or agencies such as, but not limited to, the following:  NPC, BIR, HDMF or Pag-IBIG, PhilHealth, SSS and so on;
• To comply with legal and regulatory requirements or obligations; and,
• To perform such other processing or disclosure that may be required under law or regulations.

This website engaged a third-party service to analyze the web traffic data for us.  In order to provide better service and more secure service, the use of "cookies" shall be done on occasion. A "cookie" is defined as a small piece of information stored into your PC by the website using your web browser for administrative purposes and the like. No cookie shall contain information allowing the Host to contact visitors to the Site without their permission. Visitors to the site may tweak their Browser settings in order to prevent cookies from being set. However, visitors who do such may be unable to access certain features of this website.

Data generated is not shared randomly with any other party but only to those that RRHI deems it necessary at its sole discretion in order to benefit you and improve browsing experience.  For you to fully enjoy your visit and browsing experience, only non-identifiable web traffic data are collected and analyzed, including:

• Your IP address,
• The search terms you used,
• The pages and internal links accessed on our site,
• The date and time you visited the site,
• Geolocation
• The referring site or platform (if any) through which you clicked through to this https://www.robinsonsretailholdings.com.ph
• Your operating system, and
• Web browser type.

Use the options in your web browser if you do not wish to receive (a) cookie(s) or if you wish to set your browser to notify when you receive (a) cookie(s).  click on the "Help" section of your browser to learn how to change your cookie preferences.  If you disable all cookies, you may not be able to take advantage of all the features of this website/mobile application.

Most mobile devices provide users with the ability to disable permissions (e.g., location services).  Most likely, these controls are located in the device's settings menu.  If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer.

From time to time, we will provide links to third-party web sites, or advertisements which contain links to third-party sites.  These links are provided as a service to you and we do not provide any personal data to these websites or advertisers, and therefore, we will not accept responsibility for their privacy practices.  These sites are operated by independent entities that have their own privacy policies which you should also review.  RRHI's Privacy Policy does not apply to such other sites or to the use that those entities make of your information. RRHI has no control over the content displayed on such sites, nor over the measures, if any, that are taken by such sites to protect the privacy of your information.

As a general rule, we are not allowed to share your data to third party except in circumstances as noted below.

  By giving your consent, you authorize RRHI to disclose your personal data to accredited/affiliated third parties or independent non-affiliated third parties, whether local or foreign in any of the following circumstances:

• As necessary for the proper execution of processes related to the declared purposes in this Privacy Policy.
• The use or disclosure is reasonably necessary, required or authorized by or under law (such as for criminal investigation, as requested by court of law).

This means we might provide your personal data to the following:

• Our affiliates, subsidiaries, partner companies, organizations, or agencies including their sub-contractors or prospective business partners that act as our service providers and contractors;
• Law enforcement and government agencies;
• All other third parties we deem necessary with which we share this personal data are required to use your personal data in a manner that is consistent with this Privacy policy.

However, these companies may only use such personal data for the purpose(s) disclosed in this Privacy Policy and may not use it for any other purpose.

We take reasonable steps to make sure that your personal data we collect, use or disclose are accurate, complete, and up-to-date.  We strictly enforce our Privacy Policy within RRHI and we have implemented technological, organizational and physical security measures to protect your personal data we hold from loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction.  We put in effect safeguards such as the following:

• We keep and protect your personal data using a secured server behind a firewall, deploying encryption on computing devices and physical security controls.
• We restrict access to your personal data only to qualified and authorized personnel who hold your personal data with strict confidentiality.
• Any personal data that you provide on the website/mobile application is initially processed and stored by RRHI using a secured connection, only authorized RRHI personnel can then access and download your personal data from the https://www.robinsonsretailholdings.com.ph.
• It is important for you to protect against unauthorized access to your password and to your computer.  Be sure to sign-off when finished using a shared computer.

We reserves the right to retain and keep the information we gathered from you in our facilities located in the Philippines while you are a customer or until we no longer need it for business, tax, or legal purposes or unless you request your personal data to be deleted in the system or when your personal data may be necessary to resolve disputes, or if RRHI is required to do so by law or in good faith; provided that such action is necessary to comply with a legal obligation and/or protect and defend the rights or property of RRHI or its affiliates. If RRHI is required to retain any portion of your personal data for such purposes, it shall use reasonable efforts to limit such data to what is necessary to accomplish the particular purpose. When we dispose of your personal information, we use reasonable procedures to destroy it or make it unreadable (such as shredding or by wiping electronic data). Once deleted, your personal data will no longer be searchable or included in anonymous searches and will be completely removed from all the storage location.

From time to time, it may be necessary for RRHI to change this Privacy Policy.  If we change our Privacy Policy, we will post the revised version here and will take effect immediately, so we suggest that your check here periodically for the most up-to-date version of our Privacy Policy.  Rest assured, however that any changes will not be retroactively applied and will not alter how we handle previously collected personal data without obtaining your consent, unless required by law.

To exercise your rights which include right to access modify, erase and object to processing your personal data within a reasonable time after such request or should you have any inquiries, feedbacks on this Privacy Policy, and/or complaints to RRHI, you may reach us through our "Contact Us"/"Customer Service" menu in this website/mobile application, through a written letter through an email to our Data Privacy Officer (DPO).

Our contact details are as follows:

Data Privacy Officer
Robinsons Retail Holdings, Inc.
110 E. Rodriguez Junior Avenue, Bagumbayan, Quezon City
Office:  6311252
Email address:  privacyofficer@robinsonsretail.ph

You may also lodge a complaint before the National Privacy Commission (NPC).  For further details, please refer to NPC's website: https://privacy.gov.ph/mechanics-for-complaints/.

Our decisions to provide such access or consider any request for correction, erasure and objection to process your personal data as it appears in our records are always subject to any exceptions under applicable and relevant laws and/or the DPA, its IRR and other issuances of NPC.

To cover for the cost of verifying a request for information and locating, retrieving, reviewing and copying any material requested, we may charge you minimal and reasonable fees based on administrative costs we incurred.