Financial
Highlights
In ₱ millions
For the year ended December 31
Our Digitalization
Strategy
One of Robinsons Retail’s key business initiatives is our investments in digital platforms directed towards enhancing customer experience, as well as advance our performance in terms of growth and improved efficiencies. Our investments in Data Analytics Ventures, Inc., BeautyMNL and Growsari have allowed us to leverage on synergies driven by digitalization and data in various areas of the Robinsons Retail ecosystem.
O2O (Online-to-Offline) Services:
We are able to increase foot traffic to our stores through click-and-collect models.
B2B (Business-to-Business) Presence:
We have expanded our customer coverage with small business owners (sari-sari store owners) through our investment in Growsari.
Fulfillment:
We leverage our extensive store network for last mile fulfillment centers allowing for an asset-light business model for our investments.
Marketing:
The integration of loyalty and rewards program across all platforms allow our customers to earn points wherever they shop.
Data Analytics:
The use of business, consumer behavior and supplier analyses across different platforms allow for data-driven decision-making for management.
Technology Investments:
Our investments fulfill our Digital Transformation Initiatives with the use of Cloud, Machine Learning, Automation and Mobile Technologies.
Expanded Retail Platform:
With our investments, we create new digital and traditional platforms and integrate them to improve performance and increase efficiencies.
Merchandising:
Our digital investments further enrich our omnichannel business model with new channels and purchase paths for our formats’ expansive merchandise portfolio.
Materiality
102-46, 102-47
Retail is one of the most important sectors of the Philippine economy as it serves as a key interface between producers and consumers. As one of the largest multi-format retailers in the country, we recognize our key role in promoting sustainable development. This especially rings true for our impacts on supplier practices, employee welfare, and consumer health and well-being.
We generated our material topics by probing the impacts of our business units along our key business activities – from product sourcing to empowering our employees and customers, to giving access to quality goods. These topics were validated through workshops with key people from our business units and stakeholder groups. The material topics and our management approaches identified here will serve as guideposts for regular monitoring and evaluation. These will determine how we can better navigate complex sustainability challenges and deliver greater value to society in the coming years.
Stakeholder
Engagement
We generated our material topics by probing the impacts of our business units along our key business activities – from product sourcing to empowering our employees and customers, to giving access to quality goods. These topics were validated through workshops with key people from our business units and stakeholder groups. The material topics and our management approaches identified here will serve as guideposts for regular monitoring and evaluation. These will determine how we can better navigate complex sustainability challenges and deliver greater value to society in the coming years.
Stakeholder group
and why they are
important
102-40, 102-42
How they are
engaged and
frequency of
engagement
102-43
Concerns raised
102-44
Company response
102-44
We exist for our customers. Their concerns, needs, and wants become integral to our operations and evolving business strategy.
›› Regular feedback through social media
›› Engagement with our front-line employees during store hours
›› Quality of products
›› Price of products
›› Accessibility of stores
We follow strict measures to ensure that all our products pass safety and quality regulations. We price reasonably to reach a wider economic spectrum. Through our disciplined expansion, we carefully assess new locations and look into other sites outside Metro Manila.
and why they are
important
102-40, 102-42
engaged and
frequency of
engagement
102-43
102-44
102-44
Our employees are our most valuable capital. They drive our operations and growth and represent the company in engaging customers.
›› Various engagement activities
›› Employee engagement survey
›› Wages and benefits
›› Leadership
›› Career development
We benchmark our wages and benefits against the best in the industry. We maintain a work culture that is grounded on our corporate values. We also value leadership that drives growth without compromising employee concerns. We value our employees and ensure that we provide avenues for them to develop their skills. As much as we can, we fill higher-level positions with internal candidates.
Franchisees
They are our partners in delivering value to our customers through the products that they (suppliers) produce or consolidate and the stores that they (franchisees) manage
›› Engagement through the operations manager and the buyers
›› Procurement terms
›› Payment schedule
›› Availability of stocks for fast moving SKUs
We value collaboration and ensure that we both leave the negotiating table as winners. We are fair and reasonable in our terms and we make it a point to engage treasury for prompt payment of products. We are committed to improving our engagement with our supply chain for warehousing, distribution and stocking to ease business transactions for all our partners.
Suppliers and Franchisees 102-40, 102-42 102-43 102-44 102-44 Our employees are our most valuable capital. They drive our operations and growth and represent the company in engaging customers. As part owners of the company, our investors have a role in setting our direction based on their financial and nonfinancial expectations from our performance.
›› Ad hoc, monthly,
quarterly
conference
calls and face-to-face
meetings with our
investor relations
team and senior
management
›› Integration and alignment of business strategy with key SDGs
›› Communication on plans, actions, and impacts on environmental, social, and governance (ESG) topics and how these affect brand and reputation
›› Transparency, direction, and clarity on financial targets and longterm value on sustainability
We publish annual reports that show our financial performance and other transactions. Recently, we will also be publishing sustainability reports that will show how we contribute to the SDGs and our performance in ESG and sustainability topics.