Corporate Information

Robinsons Retail Holdings, Inc. is one of the Philippines’ largest multiformat retailers. Founded by the late entrepreneur John L. Gokongwei, Jr. with the opening of the first Robinsons Department Store in 1980, we now have a robust network of close to 2,400 stores alongside over 2,100 franchised community drugstores under TGP.

After over forty years of continued service, we have created a varied portfolio of banners tailored to the needs of the Filipino shopper—from supermarkets and convenience stores to drugstores, department stores, DIY stores, and specialty stores covering appliances, toys, mass merchandise, beauty, pet retail, and lifestyle sneakers. Our commitment to expansion remains unwavering. By extending modern retail to underserved regions, we embrace a holistic business ethos prioritizing sustainability amid economic shifts. Central to our strategy is a culture deeply rooted in customer-centricity, ensuring our products and services resonate responsively with shoppers.

Embracing omnichannel retail, we capitalize on synergistic alliances as anchor tenants of premier mall developers like Robinsons Malls while at the same time advancing our digital presence. This dual thrust fortifies our physical footprint while accelerating the digital transition, aligning with evolving consumer preferences.

At Robinsons Retail, we cultivate meaningful relationships with our people, stakeholders, and the communities we serve as we champion a commitment to fostering long-term growth and sustainability.

Creating Sustainable Value

Recent international developments, together with continuous engagement on ESG topics by the Company’s directors and senior management as well as key stakeholders such as our suppliers, allowed us to further improve and recalibrate our sustainability framework.

We applied the principle of double materiality in this year’s framework revamp, which acknowledges that companies are not only impacted by external environmental and social factors (financial materiality) but also influence these factors through their operations and decisions (impact materiality). This principle corroborates the recent introduction of the first two IFRS Sustainability Disclosure Standards (IFRS S1 and S2), which were developed in collaboration with multiple ESG standard-setting bodies such as the Sustainability Accounting Standards Board (SASB) and the Task Force on Climate-related Financial Disclosures (TCFD), and the memorandum of understanding by GRI and IFRS to coordinate their work programs and standard-setting activities on sustainability reporting. These reporting developments encouraged the Company to use IFRS S1 and S2 and SASB, in addition to using GRI standards in identifying our material topics. GRI standards have been used by the Company since its first sustainability reporting in 2018. We support the harmonization of sustainability reporting standards towards more comprehensive reporting and enhance comparability of ESG data across all industries.

We have identified 14 material topics housed under our new ESG focus areas coined as the 3Rs of Sustainability: Responsible Retailing, Relationship with Our People and Communities, and Robust Environmental Action. These new focus areas are stakeholder-driven and align with our vision and mission to bring trusted products and solutions that bring joy to our stakeholders by promoting responsible retail practices, fostering constant stakeholder collaborations, and managing our overall environmental impacts.

With these enhanced framework and material topics, the Company commits to set its quantitative ESG Targets in 2024.

Stakeholder Engagement

We recognize the importance of engaging with our stakeholders in developing a sustainable and growth-oriented strategy. By promoting dialogue with our key stakeholder groups, which we have identified as our customers, employees, suppliers and franchisees, and investors, we are able to gain valuable insights into their concerns and needs, which in turn help inform our decision-making to remain agile and responsive to changing needs and expectations.

Managing our risks, building the future

Enterprise Risk Management (ERM) Framework

At Robinsons Retail, we take a proactive and comprehensive approach to managing our risks. We have adopted the Committee of Sponsoring Organizations (COSO) ERM Framework to ensure consistent risk management across all facets of our operations.

Risk Classifications

Identifying and defining risks is a critical component for effective ERM. We have identified seven (7) primary risks that have the greatest potential to impact Robinsons Retail. By understanding these risks, we are able to inform decision-making and strategy on how to minimize potential impact.

Conglomerate Map

Brand Portfolio and Acquisitions